How can we help?
Answers to common questions, and the right address when you need a person.
Help with the app
Sign-in trouble, groups, records or anything that looks wrong.
support@souplify.comGeneral and press
Partnerships, media and other questions about Souplify.
info@souplify.comYour data
See how to get a copy of your data or delete your account.
Delete your accountCommon questions
My sign-in code has not arrived
Codes go to the email address you signed up with. Check your spam or junk folder, and wait a minute before asking for a new one. Each code works once and expires after a short time. If it still does not arrive, write to support@souplify.com from that address.
Can I change the email on my account?
Write to support@souplify.com from your current address and tell us the new one. We will confirm it is you before we change it.
Does Souplify move money or connect to my bank?
No. Souplify keeps records only. It does not hold your money or make payments. Mobile-money and bank balances are what you enter or import.
How do I stop email import?
Open Email import in the app and choose Disconnect. For Gmail you can also remove Souplify at myaccount.google.com/permissions. We then delete the stored access.
A group member is not repaying a loan
Group loans are agreements between members, so the group should settle it together. Souplify keeps the record of the loan, the votes and every repayment, which everyone in the group can see.
Souplify Town will not load
The games need a recent browser with 3D graphics (WebGL) turned on. Try the latest Chrome, Firefox, Safari or Edge, close other tabs, and reload. Older phones may run the games slowly.
I found a security problem
Thank you. Write to support@souplify.com with the subject “Security”, and give us time to fix it before you share it.